Code of Conduct

Code of Conduct for DCB Members

DCB members should deal honestly and fairly with each other, with clients and with suppliers of services.
DCB members will treat all details of their negotiations with clients and suppliers as confidential. Details of negotiations will not be divulged to a third party.
A member will not knowingly make false or misleading statements regarding:

- Their ability to successfully and professionally meet a potential client’s needs
- Their competitors
- About rates, costs, accommodation, transportation, capacities or any other factors at his/her disposal.
- Secure otherwise confidential information.
DCB members will honour signed contracts, both with clients and suppliers and honour all verbal and written commitments.
DCB members will settle all financial obligations promptly, or at least in accordance with normal commercial practice unless otherwise agreed with the client.
DCB members shall not attempt to convert business to themselves by directly or indirectly bringing other DCB members into disrepute.
DCB members shall endeavour to use and avail of the services of other DCB members where possible.
DCB members shall endeavour to pass on the leads that cannot be managed by a hotel/venue etc back to the DCB for redistribution among members to ensure that business is kept in Dublin/Ireland.
DCB members will endeavour to track the business generated and keep DCB staff aware of all developments and changes where applicable.
DCB members will respond to leads and enquiries in a timely fashion. Maximum time for response is 48 hours unless otherwise indicated by DCB.